Need tech support?
A.J. Newman, interim SFA IT support technician, is available to help faculty and staff in the School of Fine Arts.
- Contact A.J. via email at techsupport@uconn.edu.
- Book a time (in-person or virtual) with A.J. at http://s.uconn.edu/sfatech.
- Drop-in for support in the Dean's Suite, ZFA 201.
Microsoft 365 apps
Email (Outlook)
UConn uses Microsoft Outlook for email and calendar. It is automatically installed on university computers and you can install it on your personal devices for convenient access.
Word, PowerPoint, Excel, etc.
UConn uses the Microsoft 365 suite for word processing, spreadsheets, presentations, and more. University computers have the suite preinstalled and you can install it on up to 5 personal devices if you choose.
OneDrive and SharePoint storage
UConn employees store their work-related data in the cloud using Microsoft OneDrive and SharePoint. The Microsoft cloud is a safe space to store data that only is accessible by you and the people you grant access to. OneDrive and SharePoint offer plentiful storage to allow access to your data across all of your devices, safely backed up in case your computer stops working.
What is OneDrive?
Microsoft OneDrive is cloud storage at UConn meant for storing your individual files: work-related data that you create and work on yourself and sometimes share with others. When you leave UConn, these files are deleted. If you move to a new department, these files move with you.
What is SharePoint?
SharePoint is used for shared file storage: work-related files that are meant to be collaborated on, or viewed, by your group upon the file’s creation. It is best practice to put all of your departmental, or group, work in a SharePoint site because the files are owned by the site rather than individuals. If you leave the department or university, the files are unaffected.
More information about the difference between OneDrive and SharePoint: https://kb.uconn.edu/space/IKB/26474643506/OneDrive+vs+SharePoint
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Security & Identity
Phishing
Phishing attacks are on the rise, both at UConn and across the world. Information Technology Services works to secure your mailbox and filter these messages out, but you must stay vigilant when they come through. Phishing attacks will attempt to get into your account, putting your data, your colleagues' data, student data, and university resources at risk. Phishing attacks are indiscriminate and will target anyone and everyone.
Know what to look for and how to react to suspicious emails. Visit http://security.uconn.edu/be-on-alert-for-phishing/ for identifying 'red flags' in emails.
Report phishing
Use the Report feature in Outlook, available on the ribbon in both the desktop client and web version. This Outlook reporting tool enables you to send the data directly to Microsoft. The Information Security Office monitors these reports and incidents within the Microsoft 365 environment and can take additional action as needed.
More information: https://kb.uconn.edu/space/IKB/26461306921/Report+Phishing+and+Junk+Emails+in+Outlook
Security and identity control
LastPass is now available through UConn for managing your passwords and accounts. Details and instructions for setting this up can be found here: https://kb.uconn.edu/space/IKB/26149945350/LastPass+for+UConn+Accounts
Two-factor authentication (2FA) is required to log into sites and services that use your NetID or UConn email. Add the Duo app to your smartphone. For more information about Duo 2FA, visit: https://kb.uconn.edu/space/IKB/10726900331
Loaner devices
Fine Arts faculty & staff can borrow some devices for meetings and small instruction. See the technology available for loan.
UConn students and faculty may loan university-owned devices from the ITS Technology Support Center in Homer Babbidge Library. This includes iPads and Windows laptops. This is a first-come, first-served service. For more information, see https://kb.uconn.edu/space/IKB/26055606857/Loaner+Equipment+Request+Forms
Videoconference and Collaboration Technologies
Connect with others within the university (students, faculty, staff) or externally using either WebEx or Microsoft Teams.
WebEx : Use WebEx for one-on-one or group sessions, virtual office hours, break-out rooms, or participate in committee work.
Microsoft Teams : Connect with others using video, audio, and chat. Use either the desktop client or web browser.
University IT status and central IT support
If you are experiencing an issue, please first check the university IT System Status for any known issues including email, Wi-Fi, HuskyCT, and UConn websites.
Information Technology Services publishes an expansive knowledge base of how-to articles at kb.uconn.edu.
Contact ITS at techsupport@uconn.edu, live chat at techsupport.uconn.edu, or phone: 6-4357 (6-HELP)
Reach out to the ITS Technology Support Center directly if you are experiencing any of the following issues and are unable to resolve them on your own:
- Email and calendar issues. Outlook client and Office 365 online.
- Microsoft 365 apps and Microsoft Office programs. Word, Excel, PowerPoint, etc.
- NetID management. Activation, password reset, etc.
- Telephone and voicemail.
- Networking. Wireless access and wall jacks.
- University-supported software applications. HuskyCT/Blackboard, Student Administration/PeopleSoft, Kuali Financial Systems, etc.
- Centrally-controlled classrooms. Art 106, Art 107, Art 228, DRMU 219A, DRMU 219B, BISH 006, BISH 007, BISH 136, BISH 146