Tips & Tricks videos

Using Outlook on Windows

Outlook search on Windows

Using Outlook on Macs

Knowledge base article on OneDrive and SharePoint: https://kb.uconn.edu/space/IKB/26474643506/OneDrive+vs+SharePoint

Best practice for sharing files between OneDrive and SharePoint: https://kb.uconn.edu/space/IKB/26229702819/Share+Files+Between+OneDrive+and+SharePoint

How to check your OneDrive storage usage: https://kb.uconn.edu/space/IKB/10730799501/Check+Storage+Available+in+OneDrive

Check your largest individual files in OneDrive: https://uconn-my.sharepoint.com/largestfiles  

Guide of different methods to reduce your OneDrive storage: https://kb.uconn.edu/space/IKB/27519090763/Reduce+OneDrive+Storage

Presentation from 2023 on OneDrive and SharePoint during Q Drive migration - OneDrive and SharePoint

Phishing 

Know what to look for and how to react to suspicious emails. Visit http://security.uconn.edu/be-on-alert-for-phishing/ for identifying 'red flags' in emails.

Report phishing: use the Report feature in Outlook, available on the ribbon in both the desktop client and web version. This Outlook reporting tool enables you to send the data directly to Microsoft. The University ITS' security team monitors these reports and incidents within the Microsoft 365 environment and can take additional action as needed.

More information: https://kb.uconn.edu/space/IKB/26461306921/Report+Phishing+and+Junk+Emails+in+Outlook

Security and identity control

LastPass is now available through UConn for managing your passwords and accounts. Details and instructions for setting this up can be found here: https://kb.uconn.edu/space/IKB/26149945350/LastPass+for+UConn+Accounts

Two-Factor Authentication (2FA) is required for accessing many UConn systems that use Single Sign On (SSO).  Add the Duo app to your smartphone. For more information about Duo 2FA, visit: iam.uconn.edu/two-factor

Fine Arts faculty & staff can borrow some devices for meetings and small instruction. See the technology available for loan

UConn students and faculty may loan university-owned devices from Information Technology Services. This includes iPads and Windows laptops. For more information, see https://kb.uconn.edu/space/IKB/26055606857/Loaner+Equipment+Request+Forms

If you need some in-person tech support time with Rick, please use the Bookings page:

https://outlook.office365.com/owa/calendar/Rick@uconn.onmicrosoft.com/bookings/

Sessions are for 30 minutes. If you anticipate needing more time, please note that.

Connect with others within the university (students, faculty, staff) or externally using either WebEx or Microsoft Teams.

WebEx : Use WebEx for one-on-one or group sessions, virtual office hours, break-out rooms, or participate in committee work.

Microsoft Teams : Connect with others using video, audio, and chat. Use either the desktop client or web browser.

If you are experiencing an issue, please first check the university IT System Status for any known issues including email, wifi, HuskyCT, and UConn websites.

Also, visit the ITS Help Center website for support articles on popular topics https://techsupport.uconn.edu/

Contact ITS tech support via Email: techsupport@uconn.edu, Live Chat on their webpage, or Phone: 6-4357  (6-HELP)

Reach out to the University ITS Technology Support Center directly if you are experiencing any of the following issues and are unable to resolve them on your own:

• Email and calendar issues. Outlook client and Office 365 online.
• Office 365 apps and Microsoft Office programs. Word, Excel, PowerPoint, etc.
• NetID management. Activation, password reset, etc.
• Telephone and voicemail.
• Networking. Wireless access and wall jacks.
• University-supported software applications. HuskyCT/Blackboard, Student Administration/Peoplesoft, Kuali Financial Systems, etc.
• Centrally-controlled classrooms. Art 106, Art 107, Art 228, DRMU 219A, DRMU 219B, BISH 006, BISH 007, BISH 136, BISH 146