Technology Info

 


NEW:

Two-Factor Authentication (2FA) is now a requirement for accessing many UConn systems that use Single Sign On (NetID). You will need to install through the Duo app. For more information about Duo 2FA, visit: iam.uconn.edu/two-factor

 

Some devices can be borrowed for use in meetings and small instruction. See the technology available for loan.

 

Tips & Tricks videos

Using Outlook on Windows

Outlook search on Windows

Using Outlook on Macs


Videoconference and Collaboration Technologies 

Connect with other UConn members (students, faculty, staff): WebEx

Faculty can use WebEx to hold virtual office hours, provide one-on-one or group sessions, break-out rooms, and participate in committee work.

 

Google Workspace (formerly G Suite). https://email.uconn.edu/google-workspace/

This includes Hangouts Meet for videoconferencing with team members, Gmail, Google Drive, and more. Google Workspace requires that you opt-in.

 

Connecting to the UConn network from off-campus 

If you need to remotely access UConn network resources, such as the Q drive, you can connect via Cisco's AnyConnect virtual private networking (VPN) software. Please follow the instructions below to download and configure and connect to the UConn network.  Instructions for connecting to the UConn VPN

 

University ITS status and Help Center Information

If you are experiencing an issue, please first check the university IT System Status for any known issues affecting email, wireless network, HuskyCT, and UConn websites.

Also, visit the ITS Help Center website for support articles on popular topics https://techsupport.uconn.edu/

Other ways to contact ITS tech support: Email: techsupport@uconn.eduPhone: 6-4357


Please be aware of phishing  Know what to look for and how to react to suspicious emails. Visit http://security.uconn.edu/be-on-alert-for-phishing/ for more information.

 

If you are experiencing any of the following issues and are unable to resolve them on your own, please contact the University ITS Help Center directly for assistance:

  • Email and calendar issues. Outlook client and Office 365 online.
  • Office 365 apps and Microsoft Office programs. Word, Excel, PowerPoint, etc.
  • NetID management. Activation, password reset, etc.
  • Telephone and voicemail.
  • Networking. Wireless access and wall jacks.
  • University-supported software applications. HuskyCT/Blackboard, Student Administration/Peoplesoft, Kuali Financial Systems, etc.
  • Centrally-controlled classrooms. Art 106, Art 107, DRMU 219A, DRMU 219B
  • Printing. Networked & office printers.

University IT Policies

Acceptable Use, Information Technology

Electronic (E-mail) Communication Policy

Please review all university IT policies here

 

Voicemail setup and access

Please visit the following website for instructions on setting up voicemail features or regaining access to your voicemail: https://telecom.uconn.edu/voice-services

If unable to resolve the issue, please contact university ITS at techsupport@uconn.edu.

Setting up email on a mobile device

Please visit the following website for instructions on adding an email account to a mobile device: https://kb.uconn.edu/space/IKB/10730800245/Setting+Up+Office+365+Email+on+Mobile+Devices

If unable to resolve the issue, please contact university ITS at techsupport@uconn.edu.

 

 

Classroom AMX Touch Screen Panel System Instructions

 

Classroom Microphone Instructions