Technology Info

 


To Take Your Class Online

Please follow the university's suggestions to transition to online teaching using eCampus

 

Technologies for Outside the Classroom

Connect with other UConn members (students, faculty, staff): WebEx

Faculty can use WebEx to hold virtual office hours, provide one-on-one or group sessions, and participate in committee work.

 

Video conference in HuskyCT courses: Blackboard Collaborate Ultra

Blackboard Collaborate makes it possible for instructors to interact with students synchronously in an online web conferencing session that includes the capabilities for video, audio, screen sharing, text chat, hand-raising, file sharing, and an interactive whiteboard. Sessions can also be recorded and available for viewing at another time.

 

Create and share videos: Kaltura

This application is integrated with Husky CT, the University’s learning management system, and provides instructors with the capability to integrate videos into their courses as well as add a quiz to the video. In addition, students can create and upload videos for homework assignments.

 

Proctoring software for students taking online exams: Respondus Monitor

Can be used to create and manage test questions and exams. These exams can be saved to Word and printed for use in class or uploaded directly to a HuskyCT course site.

When taking a test using LockDown Browser, students are unable to print, copy, go to other websites, access other applications, or close a test until it is submitted for grading.

 

Other collaboration tools for faculty, staff, and students:

Google's G Suite (formerly Google Apps for Education). https://email.uconn.edu/g-suite/

This includes Hangouts Meet for videoconferencing with team members.

G Suite requires opt-in.

 


For best practices and tools for working from home, please see ITS' Guide to Telecommuting

 

Connecting to the UConn network from off-campus 

If you need to remotely access UConn network resources, such as the Q drive, you can connect via virtual private networking (VPN) software. Please follow the instructions below to download and configure the Pulse Secure client and then connect to the UConn network.  Instructions for connecting to the UConn VPN

 

Connecting to your office computer using remote desktop

Once you have established a VPN connection to the university network via Pulse Secure, you can connect to your office desktop computer following these isntructions: Using Remote Desktop


University ITS status and Help Center Information

If you are experiencing an issue, please first check the university IT System Status for any known issues affecting email, wireless network, HuskyCT, and UConn websites.

Also, visit the ITS Help Center website for support articles on popular topics https://techsupport.uconn.edu/

Other ways to contact ITS tech support: Email: techsupport@uconn.eduPhone: 6-4357


Please be aware of phishing Visit http://security.uconn.edu/be-on-alert-for-phishing/ for more information.


If you are experiencing any of the following issues and are unable to resolve them on your own, please contact the University ITS Help Center directly for assistance:

  • Email and calendar issues. Outlook client and Office 365 Mail.
  • Office 365 apps and Microsoft Office programs. Word, Excel, PowerPoint, etc.
  • NetID management. Activation, password reset, etc.
  • Telephone and voicemail.
  • Networking. Wireless access and wall jacks.
  • University-supported software applications. HuskyCT/Blackboard, Student Administration/Peoplesoft, Kuali Financial Systems, etc.
  • Computer support. Laptops, desktops, Windows or Mac.
  • Printing. Networked & office printers.

University IT Policies

Acceptable Use, Information Technology

Electronic (E-mail) Communication Policy

Please review all university IT policies here

 

Voicemail setup and access

Please visit the following website for instructions on setting up voicemail features or regaining access to your voicemail: http://phone.uconn.edu/unity_vm/

If unable to resolve the issue, please contact university ITS at techsupport@uconn.edu.

Setting up email on a mobile device

Please visit the following website for instructions on adding an email account to a mobile device: https://confluence.uconn.edu/ikb/email/outlook-on-office-365/setting-up-outlook/setting-up-office-365-email-on-mobile-devices

If unable to resolve the issue, please contact university ITS at techsupport@uconn.edu.

 

Mac EFS Instructions document

 

 

UConn File Services document

Download

 

Classroom AMX Touch Screen Panel System Instructions

 

 

SMARTBoard Instructions

 

 

Classroom Microphone Instructions

 

 

Pulse Secure Client

Download