NEW:
LastPass is now available through UConn for managing your passwords and accounts. Details and instructions for setting this up can be found here: https://kb.uconn.edu/space/IKB/26149945350/LastPass+for+UConn+Accounts
Two-Factor Authentication (2FA) is now required for accessing many UConn systems that use Single Sign On (NetID). Add the Duo app to your smartphone. For more information about Duo 2FA, visit: iam.uconn.edu/two-factor
Some devices can be borrowed for use in meetings and small instruction. See the technology available for loan.
Tips & Tricks videos
Videoconference and Collaboration Technologies
Connect with other UConn members (students, faculty, staff): WebEx
Faculty can use WebEx to hold virtual office hours, provide one-on-one or group sessions, break-out rooms, and participate in committee work.
Google Workspace (formerly G Suite). https://email.uconn.edu/google-workspace/
This includes Hangouts Meet for videoconferencing with team members, Gmail, Google Drive, and more. Google Workspace requires that you opt-in.
Connecting to the UConn network from off-campus
If you need to remotely access UConn network resources, such as the Q drive, you can connect via Cisco's AnyConnect virtual private networking (VPN) software. Please follow the instructions below to download and configure and connect to the UConn network. Instructions for connecting to the UConn VPN
University ITS status and Help Center Information
If you are experiencing an issue, please first check the university IT System Status for any known issues affecting email, wireless network, HuskyCT, and UConn websites.
Also, visit the ITS Help Center website for support articles on popular topics https://techsupport.uconn.edu/
Other ways to contact ITS tech support: Email: techsupport@uconn.edu, Live Chat on their webpage, and Phone: 6-4357 (6-HELP)
Please be aware of phishing Know what to look for and how to react to suspicious emails. Visit http://security.uconn.edu/be-on-alert-for-phishing/ for more information.
If you are experiencing any of the following issues and are unable to resolve them on your own, please contact the University ITS Help Center directly for assistance:
- Email and calendar issues. Outlook client and Office 365 online.
- Office 365 apps and Microsoft Office programs. Word, Excel, PowerPoint, etc.
- NetID management. Activation, password reset, etc.
- Telephone and voicemail.
- Networking. Wireless access and wall jacks.
- University-supported software applications. HuskyCT/Blackboard, Student Administration/Peoplesoft, Kuali Financial Systems, etc.
- Centrally-controlled classrooms. Art 106, Art 107, DRMU 219A, DRMU 219B, BISH 006, BISH 007, BISH 136, BISH 146
- Printing. Networked & office printers.
University IT Policies
Acceptable Use, Information Technology
Electronic (E-mail) Communication Policy
Please review all university IT policies here
Voicemail setup and access
Please visit the following website for instructions on setting up voicemail features or regaining access to your voicemail: https://telecom.uconn.edu/voice-services
If unable to resolve the issue, please contact university ITS at techsupport@uconn.edu.
Setting up email on a mobile device
Please visit the following website for instructions on adding an email account to a mobile device: https://kb.uconn.edu/space/IKB/10730800245/Setting+Up+Office+365+Email+on+Mobile+Devices
If unable to resolve the issue, please contact university ITS at techsupport@uconn.edu.
Classroom AMX Touch Screen Panel System Instructions
Classroom Microphone Instructions