Technology Info

2018 SFA Faculty/Staff Retreat Presentation: IT Presentation - 2018 Retreat


University ITS status and Help Center Information

If you are experiencing an issue, please first check the university IT System Status for any known issues affecting email, wireless network, HuskyCT, and UConn websites.

Also, visit the ITS Help Center website for support articles on popular topics: http://helpcenter.uconn.edu/


Please be aware of phishing Visit http://security.uconn.edu/be-on-alert-for-phishing/ for more information.


If you are experiencing any of the following issues and are unable to resolve them on your own, please contact the University ITS Help Center directly for assistance:

  • Computer support. Laptops, desktops, Windows or Mac.
  • Printing. Networked & office printers.
  • Email and calendar issues. Outlook client and Office 365 Mail.
  • Office 365 apps and Microsoft Office programs. Word, Excel, PowerPoint, etc.
  • NetID management. Activation, password reset, etc.
  • Telephone and voicemail.
  • Networking. Wireless access and wall jacks.
  • University-supported software applications. HuskyCT/Blackboard, Student Administration/Peoplesoft, Kuali Financial Systems, etc.
Email: helpcenter@uconn.edu, Phone: 6-4357

Voicemail setup and access

Please visit the following website for instructions on setting up voicemail features or regaining access to your voicemail: http://phone.uconn.edu/unity_vm/

If unable to resolve the issue, please contact university ITS at helpcenter@uconn.edu.

Setting up email on a mobile device

Please visit the following website for instructions on adding an email account to a mobile device: http://helpcenter.uconn.edu/2016/06/15/setting-up-office-365

If unable to resolve the issue, please contact university ITS at helpcenter@uconn.edu.

 

Mac EFS Instructions document

 

UConn File Services document

 

Classroom AMX Touch Screen Panel System Instructions

SMARTBoard Instructions

Classroom Microphone Instructions

University IT Policies

Acceptable Use, Information Technology

Electronic (E-mail) Communication Policy

Please review all policies here

Connecting to the UConn VPN

If you need to access the UConn network remotely, you can connect via Virtual Private Networking (VPN) software. Please follow the instructions below to first download the Pulse Secure client and then connect to the UConn network.

Instructions for connecting to the UConn VPN