Technology Info

News

Two-factor authentication (2FA) will be required to access Core-CT starting Friday, March 22.

By setting up 2FA, you will better protect your personal and payroll information.

Decide which device (mobile phone, tablet, or landline) you wish to add as your second factor.

Begin by going to the 2FA Management Portal at netid.uconn.edu/tools/duo and sign in using your NetID.

More information: https://iam.uconn.edu/two-factor

The ITS Help Center can assist. Contact them at 486-4357 or helpcenter@uconn.edu

 


2018 SFA Faculty/Staff Retreat Presentation: IT Presentation - 2018 Retreat


University ITS status and Help Center Information

If you are experiencing an issue, please first check the university IT System Status for any known issues affecting email, wireless network, HuskyCT, and UConn websites.

Also, visit the ITS Help Center website for support articles on popular topics: https://helpcenter.uconn.edu/


Please be aware of phishing Visit http://security.uconn.edu/be-on-alert-for-phishing/ for more information.


If you are experiencing any of the following issues and are unable to resolve them on your own, please contact the University ITS Help Center directly for assistance:

  • Computer support. Laptops, desktops, Windows or Mac.
  • Printing. Networked & office printers.
  • Email and calendar issues. Outlook client and Office 365 Mail.
  • Office 365 apps and Microsoft Office programs. Word, Excel, PowerPoint, etc.
  • NetID management. Activation, password reset, etc.
  • Telephone and voicemail.
  • Networking. Wireless access and wall jacks.
  • University-supported software applications. HuskyCT/Blackboard, Student Administration/Peoplesoft, Kuali Financial Systems, etc.
Email: helpcenter@uconn.edu, Phone: 6-4357

Voicemail setup and access

Please visit the following website for instructions on setting up voicemail features or regaining access to your voicemail: http://phone.uconn.edu/unity_vm/

If unable to resolve the issue, please contact university ITS at helpcenter@uconn.edu.

Setting up email on a mobile device

Please visit the following website for instructions on adding an email account to a mobile device: http://helpcenter.uconn.edu/2016/06/15/setting-up-office-365

If unable to resolve the issue, please contact university ITS at helpcenter@uconn.edu.

 

Mac EFS Instructions document

 

UConn File Services document

 

Classroom AMX Touch Screen Panel System Instructions

 

SMARTBoard Instructions

 

Classroom Microphone Instructions

 

University IT Policies

Acceptable Use, Information Technology

Electronic (E-mail) Communication Policy

Please review all policies here

Connecting to the UConn VPN

If you need to access the UConn network remotely, you can connect via Virtual Private Networking (VPN) software. Please follow the instructions below to first download the Pulse Secure client and then connect to the UConn network.

Instructions for connecting to the UConn VPN